At HESS, our focus is not only on developing and producing innovative electric buses but also on raising our customer service to a new level. That is why we would like to inform you about an important change within our organisation.
So that we can optimise our service and assist you even more quickly, we have completely overhauled our Life Cycle Management development. Our goal: more efficient processes, shorter waiting times and even greater customer satisfaction.
The most significant change is that we have integrated the sale of replacement parts into Life Cycle Management. What does that mean for you? Quicker availability of replacement parts and more effective use of our resources. Our newly formed department is now available and ready to help and advise you.
Do you have questions about replacement parts or need some support? Our specialists are just an e-mail away:
For advice and to order replacement parts: parts@hess-ag.ch
For all other matters: service@hess-ag.ch
We are convinced that this restructuring will help to make our service even better and enable us to better meet your demands. We look forward to taking you with us on this new journey and are available to answer any further questions.